Neon Repair Training
Want to learn more? Visit our Neon Repair Training Page. Click HERE!
I got the parts what do I do now?:
You can contact one of our Customer Service specialist to help you through this process or you could watch one of our informative YouTube videos to see how to repair the neon sign.
We are always there to help, so please don't hesitate to reach out to us.
After you have repaired the neon please make sure to check with your local municipality to confirm the proper location to recycle the mercury filled tubes. Here is a link to the EPA that discusses the handling of the mercury waste; Click this Link: Mercury Recycling.
or copy the below link. http://www.epa.gov/osw/hazard/wastetypes/universal/lamps/faqs.htm#40
How to Get Replacement Parts
With every sign that we manufacture we keep detailed engineering prints, as well we have access to engineering prints to other signs that we have not produced. If we don't have a print the next best way is to have the bulb traced on a piece of paper and we can generate a bulb from that. The last resort would be to take a picture of the sign/bulb that is broken with providing the dims of the bulb or sign.
Once we have the information it typically takes anywhere from 1 to 2 weeks to make the tube and ship it out. We take special care with package to ensure that the bulb arrives unbroken and we ship using parcel carriers such as FedEx and UPS.
How to Diagnosis a Neon Sign Issue
First things first, plug the neon signs into a grounded outlet. If it doesn't initially start you will need to pull the pull chain a few times and most of the time the sign will turn on right away. For those other unfortunate times, we have put together a list of different diagnosis steps. Please click the following link for the document:
Sign Down! Need Help!-
A neon sign could last for many years. We have neon signs in our building that are over 40 years old that are still working perfectly to this day. Neon signs provide our customers with some of the greatest ROI (Return On Investment) than any other illuminated signage available on the market. One of the best ways to protect your investment is to have ability to service it when a potential issues would arise.
The most common issues that neon users face are broken tubes or neon power supply failure. How do you know what the problem is?